PwC's Academy

Long-term resilience to defend against operational interruptions

Managing Crisis and Business Continuity

Mishandling a crisis, or failing to prepare for an emergency, can bankrupt an organization and lead to serious sanctions against company leaders.


Many organizational crises in business and public sector institutions begin with a series of small trigger incidents, which – taken together – can come to overwhelm an organization, sector, or nation, before senior-decision-makers are able to organise a response that can mitigate hazards and threats.


Taking into recent lessons from the Covid-19 pandemic response, as well as other key business security events of recent times, this highly-practical course prepares company managers and leaders to accurately anticipate, plan for, respond and recover from crisis scenarios. The course demonstrates how to organize, structure, and respond as a unified team to a crisis. The programme content includes the designing, building, implementing and reviewing of Business Continuity Plans, reviews Crisis Recovery Strategies of major organisations, and provides delegates with opportunities to test themselves against media questioning and publicity challenges.

 

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Course Structure

Day 01:
  • Theories of Crisis Management: (Fink, Mitroff). Differences between ‘crisis’ and ‘normal’ business environment turbulence. Case study-based exercise, including video and critical review of poor disaster management
  • Business Continuity Management Case Studies in your sector. What is BCM? Case study-based exercise, including video and team exercises that practice Business Continuity Plans. How could strategy and BCM plans help banking and finance institutions?

 

Day 02:
  • Personal leadership. Techniques and disciplines used by high-achieving individuals. Confidence building techniques. Exercise based upon designing your own Leadership Personal Development Plan
  • Gold, Silver, Bronze: How to structure crisis teams
  • OVERNIGHT EXERCISE

 

Day 03:
  • ISO Standards: Concepts & principles of BCM in line with best standards & practices (including the ISO 22301 Standard). Implementation of BCM including 22301 and 31000. The Governance structure, roles & responsibilities of stakeholders in BCM framework
  • The art of organizational communications. What are ‘crisis communications’? Winston Churchill’s leadership traits and techniques. The role of media and digital media in shaping perceptions of crisis. Exercise: Designing hostile media interviews and the power of rebuttal.
  • Being comfortable with Crisis. Practice and rehearsal. Pulling it all together. Conducting a hostile TV interviews after a crisis. Exercise: Conduct a television interview relevant to your team’s sector (10 minutes each student)

 



Target Audience

Senior Management Teams, CEOs, Chief Operating Officers, HR Managers and Directors, Chief Security Officers, IT Directors, Branch Managers, Aspiring Directors and Managers.


Schedule

Please contact us for more details.

E: academy.srilanka@lk.pwc.com
T: 0117719874

 


Please contact us for more information

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