PwC's Academy

Long-term resilience to defend against operational interruptions

Managing Crisis and Business Continuity

Mishandling a crisis, or failing to prepare for an emergency, can bankrupt an organization and lead to serious sanctions against company leaders.

Many organizational crises in business and public sector institutions begin with a series of small trigger incidents, which – taken together – can come to overwhelm an organization, sector, or nation, before senior-decision-makers are able to organise a response that can mitigate hazards and threats.

Taking into recent lessons from the Covid-19 pandemic response, as well as other key business security events of recent times, this highly-practical course prepares company managers and leaders to accurately anticipate, plan for, respond and recover from crisis scenarios. The course demonstrates how to organize, structure, and respond as a unified team to a crisis. The programme content includes the designing, building, implementing and reviewing of Business Continuity Plans, reviews Crisis Recovery Strategies of major organisations, and provides delegates with opportunities to test themselves against media questioning and publicity challenges.


Contact us         Register Now

Course Structure

Day 01:
  • Theories of Crisis Management: (Fink, Mitroff). Differences between ‘crisis’ and ‘normal’ business environment turbulence. Case study-based exercise, including video and critical review of poor disaster management
  • Business Continuity Management Case Studies in your sector. What is BCM? Case study-based exercise, including video and team exercises that practice Business Continuity Plans. How could strategy and BCM plans help banking and finance institutions?


Day 02:
  • Personal leadership. Techniques and disciplines used by high-achieving individuals. Confidence building techniques. Exercise based upon designing your own Leadership Personal Development Plan
  • Gold, Silver, Bronze: How to structure crisis teams


Day 03:
  • ISO Standards: Concepts & principles of BCM in line with best standards & practices (including the ISO 22301 Standard). Implementation of BCM including 22301 and 31000. The Governance structure, roles & responsibilities of stakeholders in BCM framework
  • The art of organizational communications. What are ‘crisis communications’? Winston Churchill’s leadership traits and techniques. The role of media and digital media in shaping perceptions of crisis. Exercise: Designing hostile media interviews and the power of rebuttal.
  • Being comfortable with Crisis. Practice and rehearsal. Pulling it all together. Conducting a hostile TV interviews after a crisis. Exercise: Conduct a television interview relevant to your team’s sector (10 minutes each student)


Target Audience

Senior Management Teams, CEOs, Chief Operating Officers, HR Managers and Directors, Chief Security Officers, IT Directors, Branch Managers, Aspiring Directors and Managers.


Please contact us for more details.

T: 0117719874


Please contact us for more information

PwC is the brand under which the member firms of PricewaterhouseCoopers International Limited operate and provide professional services. Together, these firms form the PwC network.

The PwC network and each of the individual PwC firms are strongly committed to protecting the privacy of personal data that they maintain about PwC clients, employees and other individuals. As part of this commitment to privacy, PwC regularly reviews its data protection practices to comply with applicable laws, industry standards and best practices. As a result, of the European Union’s General Data Protection Regulation (GDPR) which came into effect on 25 May 2018, and due to other territorial regulations impacting privacy, a comprehensive global programme -- the Network Data Protection Programme or NDPP -- has been established to provide a basis for, and a consistent approach to, data protection compliance across the PwC network and within each member firm.

An overarching goal of the NDPP is to promote a vision, practices and standards across the PwC network that achieve a robust level of protection and appropriate use of the personal data of PwC member firms’ people, clients, vendors and other stakeholders. All member firms are now in the process of implementing the requirements of the NDPP through their own individual firm programs, building upon existing confidentiality and security processes and standards. These new programme requirements are extensive and cover multiple functional areas and aspects of our business, all in pursuit of accountability and transparency in how PwC collects, processes, protects and disposes of personal data.

For more information regarding the PwC network, its organisation and legal structure, and the relationship between member firms, please see